Business process outsourcing is all about hiring the other businesses to deliver the rk to you, so that you can concentrate on the core activities of your business. The core activities have been more important for establishing a particular business in the field. After all, you are spending so much to set up your business and missing out the core activities can cast a bad spell on the growth of your business. It is for this reason that big business house keep on outsourcing their non-core work, so that proper time should be given to the profit generating aspects of the business.
The concept of Business process outsourcing has been spreading its wings everywhere. Business process outsourcing is the outsourcing of back office and front office functions typically performed by white collar and clerical workers. It is like a contract that enables the business person to hire the services of an outsourcing firm that will manage and complete the tasks for them. As far as the contract policies are concerned, it becomes the entire responsibility of the service provider to complete the task well in time. Business process outsourcing is becoming more and more demandable and promising.
Business process outsourcing saves precious management time and resources and allows focus while building upon core competencies. There are various companies in foreign countries that keep on outsourcing their work such as call centre work, accounting work and many others.
Outsourcing these forms of tasks also proves to be cost friendly for the big business houses. The company will not only save on the house rent allowances, bonuses, cash advances and various other ad ons, but will also be able to cut down on the huge salaries that a trained staff would demand.
When it comes to small business houses, it becomes difficult for them to outsource. Since the owner of these business houses keep on managing the task on their own; they hardly outsource their work to any other company. Whatever the case may be, business process outsourcing helps to a great extent in saving the money that can be invested in enhancing the progress of other departments. The main aim of this service is to save you from problems that may crop up at any point of time. In fact, business process outsourcing has become an important part of every type of business.
There are various things that have to be tackled in a particular business. If you are running a business house and are getting worried about the increasing load of the work, then outsourcing is the best option for you. Usually, the concept of business process outsourcing has earned a wide acclaim. This service providing division is slowly and slowly entering every business house and is creating a special place for itself. The professionals with outsourcing companies are skilled enough to manage the tasks properly and complete the work on time.
2/02/2007
China, Malaysia, east Europe emerge BPO rivals
Sixty eight Indian and American IT and BPO firms form the bulk of the second Global Services 100 listing released by Global Services , the magazine for global consumers of business and technology services. Of the top 100, India contributed 36 firms, followed by America's 32.
The Global Services 100 is a tool for buyers of business and technology services worldwide. Judges from Global Services, a CMP-CyberMedia publication, teamed up with outsourcing experts at neoIT, a consulting firm that specializes in servicing globalization, to identify and evaluate the leading service providers located on four continents.
The evaluation is based upon 250 data points collected from service providers from 18 countries and third parties regarding effective operations, service offerings, client relationships, and human capital.
The winners are organized in three categories: customer and business process awards, regional and emerging provider awards, and tech-delivery awards. Quoting an analyst from Aberdeen Group, Global Services predicts that the market for outsourced IT services will become more global in nature leading to a buyer's market. A broader competitive field will create downward pressure on prices as providers in other parts of the world, particularly Eastern Europe , are finding better seats in the IT-services arena.
Rusty Weston, Editor-In-Chief, said, "Global Services Top 100 listing introduces CIOs to rising stars and emerging players not yet on their services radar screen."
The listing throws up an interesting challenge to India 's software supremacy in the form of 8 firms from China, 4 firms each from Malaysia and Eastern Europe, 3 each from Brazil and Mexico, and 2 from Russia. An offshoring software firm each from Ukraine, Philippines, Latin America , Czech Republic and Romania signals the arrival of an entirely new set of nations providing software and IT services. It is estimated that the US purchases of IT goods and services will grow five percent in 2007 to touch $1.55 trillion.
Over a dozen of the 32 American firms listed in the Global Services 100 survey are servicing their global customers through their India facilities. America is known to source nearly two-thirds of total IT and BPO exports from India. Indian firms are hoping to export IT and BPO services exceeding $31 billion in the 12 months ending march 2007.
Tata Consultancy Services with delivery centers in India , China, U.S.A. , U.K ., South Africa , Latin America, Europe and Japan topped the list of Top 10 Best Performing IT Services Providers. The top honor for the best performing Managed Services Providers went to Affiliated Computer Services of the U.S.A., a firm with 55,000 employees spread across delivery centers in the USA, India, Mexico and Ghana.
While Polaris Software Labs with delivery centers in India led the list of the Top 10 Specialty Application Development Providers, the Top Engineering Services Provider slot went to Patni Computer Systems. Patni has delivery centers in India, US and UK.
The top ranking for both Leaders in Human Capital Development and Best Performing BPO providers went to Genpact, which has over 27,000 employees in India, China , Hungary, Poland , Romania , Philippines , U.S.A. and Mexico . The Best Performing Global Call Center Providers slot went to Hinduja TMT.
The Top 5 emerging Global Service Providers slot went to Globant of Argentina; the Top 10 South of the Border slot went to Softtek of Mexico with delivery centers in Mexico, Brazil and Spain. Neusoft Group of China with over 10,000 employees bagged the Top 10 Emerging Asian Markets rank and the IBA Group of the Czech Republic , the largest IT service provider in Eastern Europe, topped the list of Top 10 Emerging European Markets.
Interestingly, nearly two-fifths of the respondents to the Global Services 100 survey expressed concern about extended sales cycle, employee attrition and the ability to scale operations. The survey also reveals that 50% of the outsourcers look for firms that bundle IT and BPO services.
The Global Services 100 awards were presented to category winners in New York City on January 31. Global Services facilitates global service delivery for the buyers and service providers of outsourcing services and provides cost-effective marketing solutions to the service providers in this industry.
The Global Services 100 is a tool for buyers of business and technology services worldwide. Judges from Global Services, a CMP-CyberMedia publication, teamed up with outsourcing experts at neoIT, a consulting firm that specializes in servicing globalization, to identify and evaluate the leading service providers located on four continents.
The evaluation is based upon 250 data points collected from service providers from 18 countries and third parties regarding effective operations, service offerings, client relationships, and human capital.
The winners are organized in three categories: customer and business process awards, regional and emerging provider awards, and tech-delivery awards. Quoting an analyst from Aberdeen Group, Global Services predicts that the market for outsourced IT services will become more global in nature leading to a buyer's market. A broader competitive field will create downward pressure on prices as providers in other parts of the world, particularly Eastern Europe , are finding better seats in the IT-services arena.
Rusty Weston, Editor-In-Chief, said, "Global Services Top 100 listing introduces CIOs to rising stars and emerging players not yet on their services radar screen."
The listing throws up an interesting challenge to India 's software supremacy in the form of 8 firms from China, 4 firms each from Malaysia and Eastern Europe, 3 each from Brazil and Mexico, and 2 from Russia. An offshoring software firm each from Ukraine, Philippines, Latin America , Czech Republic and Romania signals the arrival of an entirely new set of nations providing software and IT services. It is estimated that the US purchases of IT goods and services will grow five percent in 2007 to touch $1.55 trillion.
Over a dozen of the 32 American firms listed in the Global Services 100 survey are servicing their global customers through their India facilities. America is known to source nearly two-thirds of total IT and BPO exports from India. Indian firms are hoping to export IT and BPO services exceeding $31 billion in the 12 months ending march 2007.
Tata Consultancy Services with delivery centers in India , China, U.S.A. , U.K ., South Africa , Latin America, Europe and Japan topped the list of Top 10 Best Performing IT Services Providers. The top honor for the best performing Managed Services Providers went to Affiliated Computer Services of the U.S.A., a firm with 55,000 employees spread across delivery centers in the USA, India, Mexico and Ghana.
While Polaris Software Labs with delivery centers in India led the list of the Top 10 Specialty Application Development Providers, the Top Engineering Services Provider slot went to Patni Computer Systems. Patni has delivery centers in India, US and UK.
The top ranking for both Leaders in Human Capital Development and Best Performing BPO providers went to Genpact, which has over 27,000 employees in India, China , Hungary, Poland , Romania , Philippines , U.S.A. and Mexico . The Best Performing Global Call Center Providers slot went to Hinduja TMT.
The Top 5 emerging Global Service Providers slot went to Globant of Argentina; the Top 10 South of the Border slot went to Softtek of Mexico with delivery centers in Mexico, Brazil and Spain. Neusoft Group of China with over 10,000 employees bagged the Top 10 Emerging Asian Markets rank and the IBA Group of the Czech Republic , the largest IT service provider in Eastern Europe, topped the list of Top 10 Emerging European Markets.
Interestingly, nearly two-fifths of the respondents to the Global Services 100 survey expressed concern about extended sales cycle, employee attrition and the ability to scale operations. The survey also reveals that 50% of the outsourcers look for firms that bundle IT and BPO services.
The Global Services 100 awards were presented to category winners in New York City on January 31. Global Services facilitates global service delivery for the buyers and service providers of outsourcing services and provides cost-effective marketing solutions to the service providers in this industry.
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