The Global Services 100 List, a
compilation of the world's most innovative service providers selected on
the basis of a research study, has been jointly released by Global Services
and neoIT, an outsourcing advisory firm. Neusoft, a leading software and
solution provider in China, was listed amongst the ''Global Services 100''
for the third time, and was also ranked No.1 in the ''Top 10 to Watch in
Emerging Asian Markets.'' Last year Neusoft was listed the leader of the
''Top 5 to Watch in China.'' Neusoft's Vice-president & CTO Walter Fang
attended the 2007 Global Services Conference held on Jan. 31 in New York,
and delivered a speech on behalf of Neusoft.
It is reported that Neusoft has 15 years of experience in software and
service outsourcing and has been ranked No. 1 in offshore outsourcing
revenue among all software outsourcers in China for three consecutive
years.
In 2006, the company continued its input in software and service
outsourcing by proactively taking in more high-quality talents. By the year
end, the number of employees that are engaged in offshore software and
service outsourcing at Neusoft has reached 4,000, functioning as a
high-quality R&D team capable of coping with the continuously increasing
demands of clients all over the world. Also in this year, Neusoft's
software outsourcing and BPO business was certified by ISO27001, becoming
the first software company to have passed the certification both in
software outsourcing and BPO business in China. The year also witnessed a
major breakthrough in market expansion, especially in Europe and America,
contributing to a more than 50% growth in software outsourcing over the
previous year. Further more, the company has accelerated its pace in
outsourcing service base construction by establishing international bases
in Dalian, Shanghai, Nanjing, and Chengdu respectively, which may help
develop more software and service outsourcing businesses.
Neusoft's Vice-president & CTO Walter Fang said, ''Chinese software
companies are growing more and more mature, attracting more trust from
European and American clients. They will definitely become a major force in
global software & service cooperation. Neusoft has obtained recognition
from the global community for its outstanding performance and high-speed
growth, which will create a solid foundation for its further participation
into the global competition.''
2/06/2007
Outsourcing : changing more than just processes
Outsourcing is more than just about cost:
* Business growth as an outsourcing objective
* Skills access through outsourcing
* Global sourcing set to accelerate
* Boost in outsourcing in the financial services sector
IT services company Unisys predicts a single over-arching trend in outsourcing for 2007: that businesses will want their outsource service providers to deliver more than improvements to processes and costs.
Brett Hodgson, Managing Director at Unisys New Zealand, said, “Whatever the levels of maturity in outsourcing in different countries in our region, the theme from customers is consistent. Outsourcing is the means to change, and deliver more to, a business or a government. Today it’s so much more than the means to changing or improving or managing just the processes of a company.
“The ability of outsourcing to do this plays directly to the profitability of businesses, and to the speed with which they can react to market demand. The days of thinking of outsourcing as being just about cost are over. Effective identity management, effective data protection, and effective protection of intellectual property will all influence the choice of outsourcer, because the customer is also outsourcing its reputation.”
Unisys believes there are four factors influencing this trend.
Growth as an outsourcing objective
Businesses will increasingly turn to outsourcing to improve customer loyalty. This will come from improving customer service, responding more quickly to opportunities or challenges, IT innovation and improving the returns from the investment made in IT infrastructure. Outsourcing IT infrastructure, in one way or another, will let companies do all this more quickly and more flexibly, in a way that satisfies the CFO. In particular, business process outsourcing will increasingly be seen in these terms – and not just about saving costs.
Accessing skills through outsourcing – balancing supply & demand
Access to skills and specialised expertise will encourage outsourcing in countries or markets where skills are at a premium. Businesses will seek outsource service providers which have these skills, and which can make them available flexibly and affordably. In mature markets such as Australia and New Zealand, these will increasingly be accessed offshore. Short-term projects will grow within larger, traditional outsourcing contracts, requiring specialist skills. This will be particularly prevalent on infrastructure projects and on networking integration projects.
Global sourcing
Global sourcing will continue to grow – and gain acceptance, including from within the public sector. Inter-related will be the role of risk management expertise as an associated discipline. Customers (in financial services, for example) will increasingly chose only those service providers that can demonstrate robust data protection and audit regimes to protect identities and intellectual property.
Overall the outsourcing debate will become less about cost containment and more about accessing the best IT skills and expertise. Global sourcing will apply equally to IT outsourcing and business process outsourcing. New Zealand, Malaysia and the Philippines will continue to grow as offshore options to complement the more established locations of India and China. And on-shoring – the use of skilled resources from low-cost countries on local projects – will also become an option.
Increasing the share of wallet in the financial services sector
The financial services sector will see a continued increase in outsourcing, influenced by continuing profits and the demand for increased flexibility. Intelligent customer relationships will be a focus – with the banks focusing on the customer and the outsourcers focusing on hosting and managing the associated infrastructure. This will extend to outsourced applications development. Mergers and acquisitions will also see an increase in consolidated infrastructures. And the need to balance security and privacy of customer data will continue to be a central theme.
* Business growth as an outsourcing objective
* Skills access through outsourcing
* Global sourcing set to accelerate
* Boost in outsourcing in the financial services sector
IT services company Unisys predicts a single over-arching trend in outsourcing for 2007: that businesses will want their outsource service providers to deliver more than improvements to processes and costs.
Brett Hodgson, Managing Director at Unisys New Zealand, said, “Whatever the levels of maturity in outsourcing in different countries in our region, the theme from customers is consistent. Outsourcing is the means to change, and deliver more to, a business or a government. Today it’s so much more than the means to changing or improving or managing just the processes of a company.
“The ability of outsourcing to do this plays directly to the profitability of businesses, and to the speed with which they can react to market demand. The days of thinking of outsourcing as being just about cost are over. Effective identity management, effective data protection, and effective protection of intellectual property will all influence the choice of outsourcer, because the customer is also outsourcing its reputation.”
Unisys believes there are four factors influencing this trend.
Growth as an outsourcing objective
Businesses will increasingly turn to outsourcing to improve customer loyalty. This will come from improving customer service, responding more quickly to opportunities or challenges, IT innovation and improving the returns from the investment made in IT infrastructure. Outsourcing IT infrastructure, in one way or another, will let companies do all this more quickly and more flexibly, in a way that satisfies the CFO. In particular, business process outsourcing will increasingly be seen in these terms – and not just about saving costs.
Accessing skills through outsourcing – balancing supply & demand
Access to skills and specialised expertise will encourage outsourcing in countries or markets where skills are at a premium. Businesses will seek outsource service providers which have these skills, and which can make them available flexibly and affordably. In mature markets such as Australia and New Zealand, these will increasingly be accessed offshore. Short-term projects will grow within larger, traditional outsourcing contracts, requiring specialist skills. This will be particularly prevalent on infrastructure projects and on networking integration projects.
Global sourcing
Global sourcing will continue to grow – and gain acceptance, including from within the public sector. Inter-related will be the role of risk management expertise as an associated discipline. Customers (in financial services, for example) will increasingly chose only those service providers that can demonstrate robust data protection and audit regimes to protect identities and intellectual property.
Overall the outsourcing debate will become less about cost containment and more about accessing the best IT skills and expertise. Global sourcing will apply equally to IT outsourcing and business process outsourcing. New Zealand, Malaysia and the Philippines will continue to grow as offshore options to complement the more established locations of India and China. And on-shoring – the use of skilled resources from low-cost countries on local projects – will also become an option.
Increasing the share of wallet in the financial services sector
The financial services sector will see a continued increase in outsourcing, influenced by continuing profits and the demand for increased flexibility. Intelligent customer relationships will be a focus – with the banks focusing on the customer and the outsourcers focusing on hosting and managing the associated infrastructure. This will extend to outsourced applications development. Mergers and acquisitions will also see an increase in consolidated infrastructures. And the need to balance security and privacy of customer data will continue to be a central theme.
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