Thirty-to-Sixty Percent Savings over India, with Assurances of U.S. Controls, Drives Largest Chinese BPO Deal to Date
WAKEFIELD — DarwinSuzsoft, the American IT outsourcing services leader in China, has introduced a full suite of IT Business Process Outsourcing (BPO) services, linking demand for sustainable savings and better satisfaction levels to China’s deep pool of IT talent. It has also signed the largest BPO services deal in China to date, with India-based Datamatics.
DarwinSuzsoft’s China-based IT BPO capabilities are among the most scalable in the world, with engagements ranging from a dedicated staff of 50, upwards to 1,500 – the scope of the Datamatics collaboration. Its clients enjoy fully integrated U.S.-China project and process management, and 30-60 percent savings over comparable pricing in India.
“The global outsourcing landscape has dramatically shifted, and so have the measures of success,” said Dan Ross, CEO of DarwinSuzsoft. “China meets the new standards – technical competence, ability to deliver, workforce stability, and long-term sustainable savings. We’re the fast-track gateway to this irresistible advantage.”
DarwinSuzsoft’s BPO clients gain faster processes, improved service and product quality, and significant cost savings – coordinated with other IT consulting and development services – through a single point of control and accountability. Through its unique “smart-shoring” strategy, DarwinSuzsoft taps key regions in China like Suzhou, Nanjing and Dalian, which are ideally suited for these BPO services because of their strong university systems and loyal, inexpensive workforce.
As a full-service IT outsourcing partner, DarwinSuzsoft helps global CIOs align business objectives with sophisticated services – from application development and re-platforming, enterprise architecture design, quality assurance and testing, and commercial software development and maintenance, to cost-effective BPO offerings. Its customers include more than 300 of the world’s top financial institutions, software firms, insurance providers, healthcare companies and telecommunications firms.
DarwinSuzsoft Guides Datamatics into China
Datamatics, an IT consulting and services firm headquartered in India, is tapping DarwinSuzsoft to establish a 1,500-person BPO offshore development center (ODC), gaining trusted guidance on Chinese market entry, an accelerated ramp-up, immediate cost savings and a risk-adjusted offshoring portfolio.
With this deal, DarwinSuzsoft has become the largest BPO service provider in China – three times larger than its closest competitor. The firm’s established presence across six regions in China ensures clients receive world-class service without the complexity that undermines many outsourcing relationships.
DarwinSuzsoft’s BPO services include: data entry, capture, conversion and verification; data reconciliation and cleansing; document coding and indexing; processing of forms, claims, credit cards or stock trades; and call center and data center support operations.
About DarwinSuzsoft
DarwinSuzsoft is a leading provider of information technology (IT) and communication services, combining 20 years of consulting experience with a deep engineering presence in China. IT services clients gain local accountability, highly skilled IT professionals and high-quality outsourced development capabilities, at 30-60 percent savings over most Indian firms. Communications clients stay ahead of rapidly changing market demands with nimble design, deployment and optimization services. With more than 1,000 employees in Boston, San Francisco, Shanghai, Beijing, Hong Kong, Suzhou and Dalian, China, DarwinSuzsoft serves many of the world’s largest companies in financial services, software, insurance, healthcare and telecommunications industries. For more information, visit www.darwinsuzsoft.com.
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